Privacy Policy
Waru Pty Ltd ("Waru," "we," "us," or "our") is a majority Western Australian Aboriginal and female-owned business providing specialist vehicle hire and fleet management solutions to the mining, defence, government, and private sectors. We are committed to protecting the privacy and security of the personal information of our clients, drivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, hire a vehicle, or otherwise engage with our services.
1 About Waru
"Waru" is the fire that burned the small scrubland in order to help regenerate the land. When the traditional owners returned to the area after rain, the land was full of food, not only for themselves but for all the animals that rely on the area as well. Our name reflects renewal, stewardship, and a commitment to supporting land, people, and future opportunity, and these values guide how we build trusted partnerships, support regional communities, and deliver culturally grounded, commercially effective services.
With operations across key resource and logistics hubs including Karratha, Port Hedland, and Newman, Waru delivers fit-for-purpose fleet solutions for remote and high-compliance environments, serving the following sectors:
2 Information We Collect
We collect personal information that you voluntarily provide to us when you enquire about our services, request a quote, enter into a hire agreement, register as a driver, or otherwise contact us.
A. Personal and Business Contact Information
| Contact Data | Name, job title, company or agency name, email address, and phone number. |
| Account Data | Login credentials for any client or driver portal, and communication preferences. |
| Billing Data | Billing address, purchase order details, and payment or invoicing information for corporate accounts. |
B. Vehicle Hire and Driver Information
| Driver Data | Driver's licence details, date of birth, and any site or induction requirements needed for remote, mining, defence, or government worksites. |
| Hire Records | Vehicle hire history, project or site location, contract duration, and fleet management records. |
| Vehicle Data | Telematics, GPS, and usage data collected from hired vehicles for safety, compliance, and fleet management purposes, where applicable. |
C. Website and Technical Data
| Site Usage | IP address, browser type, device information, and pages viewed, collected via cookies and tracking technologies. |
| Enquiry Data | Information submitted through website contact and quote request forms. |
3 How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process enquiries, prepare quotes, and manage vehicle hire and fleet management contracts.
- To Verify Drivers: To confirm driver licensing and site induction requirements for remote, mining, defence, and government worksites.
- To Manage Fleet Operations: To coordinate vehicle allocation, servicing, and safety monitoring across our operating regions, including Karratha, Port Hedland, and Newman.
- To Process Transactions: To manage invoicing, billing, and payment for hire agreements and corporate accounts.
- To Communicate: To respond to enquiries and provide updates regarding bookings, contracts, and account status.
- To Improve Our Services: To understand client and project needs and improve our fleet solutions and website experience.
- To Meet Compliance Obligations: To satisfy contractual, safety, and regulatory requirements associated with mining, defence, and government projects.
4 Disclosure of Your Information
We may share your information only in the following situations:
- Service Providers: We use trusted third parties, such as payment processors, telematics providers, and IT service providers, to perform services on our behalf. These parties are contractually obligated to keep your information confidential and secure.
- Project Partners and Clients: Driver and vehicle information may be shared with mining, defence, government, or private sector clients where required for site access, induction, or contract management.
- Legal Requirements: We may disclose your information when legally required to do so by a government authority, regulator, court order, or other legal process.
5 Security of Your Information
We use industry-standard administrative, technical, and physical security measures to protect your personal information, including driver licensing details and payment information. Access to sensitive records is restricted to authorised personnel who need it to deliver our services.
6 Your Privacy Rights
You have the right to access, update, or request deletion of your personal information, subject to our legal and contractual obligations.
- Access & Updates: You can request a copy of the personal information we hold about you, or ask us to correct any inaccuracies.
- Deletion: You can request that we delete your personal information, where we are not required to retain it for legal, safety, or contractual reasons.
- Unsubscribing: You can opt out of marketing communications at any time by contacting us directly.
7 Contact Us
If you have questions or comments about this Privacy Policy, or would like to exercise any of your privacy rights, you may contact us at:
Waru Pty Ltd
Operating across Karratha, Port Hedland, and Newman, Western Australia
8 Policy Updates
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.
